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The Haven Smokehouse, Co. Donegal - unique turf-smoked, organic salmon

Terms & Conditions / Delivery details


General

The Haven Smokehouse reserves the right to refuse sale of goods.


Currency

Our invoices are issued in Euros only.


Irish Laws

These Terms & Conditions are governed by Irish Law. Place of Litigation is the Republic of Ireland.

These conditions shall be governed and construed in accordance with the laws of Ireland, and the customer submits to the exclusive jurisdiction of the Irish Laws


Copyright

Any use of materials on this site without the prior written permission of The Haven Smokehouse is not allowed. If you wish to use any information for media articles, please contact us at ------?????


Payment

You can pay by any Mastercard or Visa credit / debit card

Payment will be charged immediately upon completion of order being placed online. Our website checkout is a secure website. No  card details will be saved online.


All prices shown are inclusive of VAT.


Ordering & Dispatch

As an artisan smokehouse all of our smoked salmon is produced by hand and in small batches so please allow enough time when ordering to avoid disappointment.

Should you require more than 4 whole sides of salmon in one order please contact us by phone or email so we can suit your packaging and shipping needs.

All salmon comes in temperature controlled packaging.  We usually dispatch Monday – Thursday for all of Ireland and Monday - Tuesday for international deliveries.


Availability

All orders for products are subject to availability. We smoke in small batches to give each salmon the time and respect it deserves to ensure the freshest possible product for our customers.  We will endeavour to provide the freshest of fish from the smokehouse.  If for any reason it is unavailable we will contact you at our earliest convenience.


Each side is pin-boned by hand with great care, however one may escape our attention.



Delivery

Deliveries to destinations in Ireland and Northern Ireland are executed by Fastway Couriers. For all other destinations we use DHL.

Dispatch days are every Monday and Tuesday for deliveries outside the Island of Ireland.

Dispatch days are Monday to Thursday for Ireland- except for bank holidays.

The courier services will not operate on Saturdays, Sundays and national/local holidays. Please note that we cannot deliver on Mondays as we do not ship smoked salmon over the weekend.

Delivery periods are within 24 hours within the island of Ireland, 48 hours United Kingdom and most European countries.


Shipments may be subject to local custom inspections which may incur charges and delays. These are outside our control. Local taxes and duties are to be paid by the recipient. The Haven Smokehouse cannot be held responsible for any delays in overseas deliveries due to collection of these duties and taxes, or delay at Customs.

We are not responsible for any delays in delivery due to local holidays at the destinations. It is the customer’s responsibility to make sure that the scheduled delivery date does not fall on a holiday, and that the delivery is not delayed by holidays during the delivery period.

Delays in transit are the sole responsibility of the courier service, unless the delays are caused by the customer (wrong or incomplete delivery address, wrong or missing phone number). Either way, The Haven Smokehouse will not be able to accept responsibility nor give refunds/replacement orders.

During the pre-Christmas period, standard delivery times are affected, and we cannot guarantee a delivery on exactly the dates requested.


If the courier service cannot reach anybody at the delivery address stipulated in the order, the driver is not obliged to make extensive inquiries and arrangements to deliver.  

Please do not request that our couriers leave packages at alternative addresses to the delivery address. Any goods left at an address other than the delivery address at your instruction are left entirely at your own risk and we accept no liability whatsoever in such circumstances.

We find that where possible it is best to get your salmon delivered to your place of work between the hours of 9-5 as there will be someone to sign for it.

It is essential that you provide us with a phone number (for the courier) and email address for us to contact youy if needs be or to send you a tracking number if applicable.

The delivery charges are automatically added to the costs of the products as part of the process of submitting the order online.

For international deliveries: Wherever possible, we will have an automated email sent out by DHL with a tracking number on the day of dispatch that enables the customer to follow the progress of the shipment.



Cancellation of orders

A cancellation of your order needs to be notified to us at least 72 hours before your preferred delivery date.  Orders cannot be cancelled once your smoked salmon order has been dispatched.

Faulty or Damaged goods

Our orders are very carefully inspected before they are sent out. However should you come across a damaged item please notify us within 24 hours with full details and we will consider a full refund or replacement of your order.


Force Majeure

We assure the customers that we will do our best to meet their requirements. Due to unforeseen circumstances, however, variations or cancellations may be necessary as a result of Act of God, war, bad weather conditions, strike actions, labour dispute, fire, floods or other causes beyond the control of The Haven Smokehouse.